How buying works

Who sells online orders

Today, online orders are sold through Stripe's Managed Payments. The merchant of record is Sold through Link, LLC, shown as "Link": on the payment page, on your card statement ("LINK.COM* …"), and on the receipt and the invoice.

It handles the payment, the tax, the receipt and the invoice: it calculates, collects and remits the sales tax or VAT where it applies, and shows the amount due with any tax before you pay. Prices are in US dollars.

Self-serve plans are subscriptions with the partner: it charges each yearly renewal, and you cancel through its subscription page, linked from its receipt, or by writing to us.

It sells you the order under its own terms. Questions about the payment, the receipt or the invoice go to its support; questions about the license go to [email protected].

Refunds

Our policy: no refunds after purchase, except where the law requires one, for a duplicate or mistaken charge, and in the cases the agreement lists, such as a renewal charged without its 30-day reminder that you cancel within 30 days. The partner's own refund policy may be more generous than ours. A license whose payment is refunded in full is revoked, and the verify page reports it as revoked; a renewal refunded because its 30-day reminder was not sent ends early, and the verify page reports it as expired.

Where online checkout is open

Online checkout is open in the countries where our merchant-of-record partner carries the indirect tax (sales tax or VAT). This is the partner's list, from Stripe's documentation, as checked on 2026-10-05.

• Albania
• Armenia
• Australia
• Austria
• Azerbaijan
• Barbados
• Belarus (refused: sanctions)
• Belgium
• Bermuda
• British Virgin Islands
• Brunei
• Bulgaria
• Cameroon
• Canada
• Cayman Islands
• Croatia
• Cyprus
• Czechia
• Denmark
• Egypt
• Estonia
• Finland
• France
• Georgia
• Germany
• Ghana
• Gibraltar
• Greece
• Hong Kong SAR China
• Hungary
• Iceland
• India
• Indonesia
• Ireland
• Israel
• Italy
• Japan
• Kazakhstan
• Kenya
• Kuwait
• Kyrgyzstan
• Laos
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Macao SAR China
• Malaysia
• Malta
• Mexico
• Moldova
• Nepal
• Netherlands
• New Zealand
• Nigeria
• Norway
• Philippines
• Poland
• Portugal
• Qatar
• Romania
• Saudi Arabia
• Serbia
• Singapore
• Slovakia
• Slovenia
• South Africa
• South Korea
• Spain
• Sweden
• Switzerland
• Taiwan
• Tajikistan
• Thailand
• Türkiye
• Uganda
• Ukraine
• United Kingdom
• United States
• Vietnam
• Zambia
• Zimbabwe

Belarus is on the partner's list, but we never sell there: see below.

Buyers in other countries can buy by signed quote: ask for a quote, or write to [email protected].

Where we never sell

We refuse every order, online or by quote, from a licensee or a buyer located, organized or ordinarily resident in these countries and regions under sanctions, whatever the list above says; the checkout does not offer them:

• Belarus
• Cuba
• Iran
• North Korea
• Russia
• Syria
• The Crimea region of Ukraine
• The Donetsk region of Ukraine
• The Luhansk region of Ukraine

We also check the licensee's legal name and the buyer's name against the US sanctions lists before payment and again before we issue a license; a possible match holds the order for review.

Invoice or purchase order

Any order from $5,000 can be bought by invoice or purchase order, at list price. pineforge, LLC sells it to you directly: contact us or write to [email protected].

Support

Orders from $13,500 include email support at [email protected], with a reply within 2 business days.

What pineforge, LLC does

pineforge, LLC grants the license under the Commercial License Agreement, issues the signed license and its certificate, keeps the license record on the verify page, and answers license questions at [email protected]. A sale by signed quote, invoice or purchase order is a direct sale by pineforge, LLC.